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Quality Systems:

• Service Technician Training:
  
  Our repair technicians have various degrees of experience and education in endoscope repair, surgical equipment repair, electronics, mechanics, mechanical design and engineering. Our internal continuing education program is designed to keep all technical staff up-to-date on new models and technology as well as industry trends. Formal continuing education is given to all technicians on a monthly basis, and technicians are monitored daily for quality assurance. The technical training provided to all of our staff comes directly from current and former OEM technicians.
  
• Clinical Education:
  
  Our clinical education program offers in-services at no charge to all hospitals and clinics in need on the proper handling procedures for flexible and rigid endoscopes.
  
• Quality Assurance Program:
  
  Our quality assurance program has quality control policies and procedures in place that detail each individual device repair. In addition, we are FDA Registered and meet FDA requirements.
  
• Preventative Maintenance:
  
  Our preventative maintenance program is available to assist you with pinpointing ongoing device problems or endoscope handling issues. We offer Preventative Maintenance inspections at your request.  These are available to be performed at your site, at no additional charge, with appointments scheduled in advance.  However, at this time our Preventative Maintenance Program is limited to customers located within the states of Minnesota, Wisconsin, Illinois and Iowa.
  
  We will also report continuing problems that we have observed while documenting the device repair history which may result from improper handling of the endoscopes.
  
• Technical Support:
  
  Our technial support group employs a full staff of highly trained technicians who are available on an on-call basis during normal business hours to provide support for your equipment inventory.
  
• Proprietary Computer Software System:
  
  Our custom repair tracking system tracks each piece of equipment entering our facility for repair.  It gives us the capability of building and tracking instrument histories to pinpoint reoccurring problems, issues and concerns. Detailed instrument diagnoses and repair reports are generated along with their associated prices. Customized reports are available upon request.